Notice

Win	Mac
		Changing the display resolution
		Changing the window display order
		Switching users in Windows XP/Vista
		Multiple Monitors
		Using an FX-DUO / PX-DUO / FX-TRIO / StarBoardLink EZ with Mighty Mouse
		FX-DUO / PX-DUO / FX-TRIO / StarBoardLink EZ Multi input tool restriction
		Active Desktop
		Printer Settings
		Printing from other applications
		Problems with printing in Arabic and Hebrew
		Problems with printing or exporting textures
		Font size in Display Property
		Using StarBoard Software in Whiteboard mode without a projector
		Profile compatibility
		Side buttons of the pen supplied with the T-series panel and BT/WT tablet
		Screen refresh rate of the T-series panel
		Watermark displayed when a StarBoard is not connected
		Pen side button functions
		Keyboard shortcuts
		[Delete] keyboard shortcut
		Write on Captured Desktop and Show Captured Image settings
		Aligning of rotated objects
		A note on switching users
		Screen flickers on PowerPoint / Movie topic
		A note on using Tube pen
		Translation issues with Arabic and Hebrew
		Transparent colors in Webcam Topic
		Disconnection while importing images from a TWAIN device
		ELMO L-1n TWAIN driver issue
		Issues with the use of the Multi-input tool for an extended period
		The multi-input tool may use a large amount of processor resources
		Issues with plug-in installation and uninstallation
		Annotation issue on PowerPoint and Desktop topic
		Launching the on-screen keyboard may affect performance
		Non-Latin alphanumeric characters in filenames may cause file loading issues

Win	Mac
		Acrobat Reader 6.0
		Applications that cannot be used with StarBoard Software
		Write on Desktop with other programs
		Format problems with copying and pasting text from other programs
		Flash contents operation issue on multi-monitor

Win	Mac
		Function button availability
		Critical errors involving StarBoard Software
		Launching StarBoard Software by double clicking a .yar file

Win	Mac
		Movie playback performance
		Zooming the view on a movie topic in/out
		Capturing movie files with the screen capture accessory
		Lack of response when playing some movie files

Win	Mac
		FX-Portable calibration
		Panel/Tablet calibration
		Reconnecting a P-50X/P-50XN
		Connecting multiple StarBoards to one computer
		Connecting/disconnecting a StarBoard while checking a connection
		USB Connection ports
		Disconnecting display cable when using FX-DUO / PX-DUO / FX-TRIO / StarBoardLink EZ

Win	Mac
		When you cannot open an Office file
		When StarBoard Software cannot detect Microsoft Office
		Drawing on a PowerPoint topic
		Keyboard shortcuts for a PowerPoint topic
		Displaying PDF files
		Page size when a file is imported
		Importing PDF files that have multiple pages
		Objects pasted in Office Documents
		A note on changing slides
		Note on printing document including PowerPoint topics
		Misaligned annotations on a PowerPoint topic

Win	Mac
		Retrying to import files
		When some portion of the imported file is not displayed
		Displaying straight lines
		Print dialog displayed when you start to import a file
		Dialog displayed while files are being imported
		Canceling a print job while importing a file
		When a file cannot be imported because of a printer time-out
		Notes on importing image files
		Loading older versions of YAR files
		Notes on importing Flash files

Win	Mac
		Exporting a PowerPoint topic to a PDF file
		Free disk space required for exporting documents
		A note on disconnection of the target drive during saving data
		Switching application or other operation during print operation

• Changing the display resolution (Win/Mac)
  Do not change the display resolution while StarBoard Software is running. Doing so may cause a distortion of the display or disable the electronic pen annotation feature.
  
  
• Changing the window display order (Win/Mac)
  When any applications that changes the window display order forcibly is running, StarBoard Software may not run properly. In this case, close the other applications, and then restart StarBoard Software.
  
  
• Switching users in Windows XP/Vista (Win)
  StarBoard Software does not support the Switch User function in Windows. If the user account is switched to another one while StarBoard Software is running, the software cannot be used in another user account.
  
  
• Multiple Monitors (Win/Mac)
  StarBoard Software does not support multiple monitors. It works only within the primary monitor.
  
  
• Using an FX-DUO / PX-DUO / FX-TRIO / StarBoardLink EZ with Mighty Mouse (Mac)
  When using an FX-DUO / PX-DUO / FX-TRIO / StarBoardLink EZ board with Apple Mighty Mouse, Intelli-Pen's scroll gesture conflicts with a shortcut used to launch Dashboard in the default settings of Mighty Mouse. Please unplug the mouse, or change the shortcut settings to use scroll gestures.
  
  
• FX-DUO / PX-DUO / FX-TRIO / StarBoardLink EZ Multi input tool restriction (Win/Mac)
  When both inputs are in a diagonal line across the board (top-left to bottom-right, or top-right to bottom-left) at the same time, those inputs may be unstable (unexpected movement of tools may occur).
  And the Eraser tool and the Select tool are selected on both sides at the same time, the responses of the tools may become slower.
  
  
• Active Desktop (Win)
  Active Desktop may result in an unexpected error in Desktop mode. Please deactivate Active Desktop before using StarBoard Software. See below for instructions on how to deactivate it.
  
  • In Windows XP
    1. Right click on a blank area on the desktop and display the menu.
    2. Click Property to open the Display Property dialog.
    3. Click the Desktop tab, and click the Customize Desktop button.
    4. Click the Web tab in the Desktop item dialog.
    5. Uncheck the checkbox in the Web Page list.
    6. Uncheck the Locking Desktop item checkbox.
  
  
• Printer Settings (Win)
  Some printers may have problems in printing data from StarBoard Software. In this case, change the spool setting to Print directly to the printer, and then try to print again. In case this doesn't solve the problem, configure the print settings so as not to replace the font or prioritize image quality, and try again.
  
  
• Printing from other applications (Win)
  Some applications print documents that contain application-dependent elements, such as fonts. These documents may not be rendered properly in StarBoard Software.

• Problems with printing in Arabic and Hebrew (Win/Mac)
  Arabic or Hebrew text may print incorrectly. Please try exporting the text as a PDF and print it from the PDF reader.
  


• Problems with printing or exporting textures (Win/Mac)
  The image of the texture pen does not represent the same image when printing or exporting.
  

• Font size in Display Property (Win)
  Please use the standard (or small) font. Using a large font may result in missing letters in dialog boxes.
  
  
• Using StarBoard Software in Whiteboard mode without a projector (Win/Mac)
  In Windowed mode, some handwriting data may not be seen, depending on its window size and position. In this case, please change the view to Full-screen mode. If you want to use multiple StarBoards, please touch the one you want to use with the pen, and then use StarBoard Software in Whiteboard mode.
  
  
• Profile compatibility (Win/Mac)
  Exported profile settings (".pro" file) that have been created on StarBoard Software 8.x, or older versions, are not supported.
  
  
• Side buttons of the pen supplied with the T-series panel and BT/WT tablet (Win/Mac)
  When using side button 1 of the pen supplied with the T-series panel and BT/WT tablet, push the button after moving the pen closer to the monitor. Pushing the button before moving the pen closer to the monitor may result in the same operation as that of the tail button.
  
  
• Screen refresh rate of the T-series panel (Win/Mac)
  For the T-series panel, the appropriate screen refresh rate is 60Hz. Please switch the rate to 60Hz if you have difficulty pointing accurately on the screen with the electronic pen.
  
  
• Watermark displayed when a StarBoard is not connected (Win/Mac)
  You can use StarBoard Software in standalone mode on a computer. When a StarBoard is not connected, a watermark is displayed on the screen. This does not affect your ability to create content offline. When a StarBoard is reconnected to the computer, the watermark will disappear.
  
  
• Pen side button functions (Mac)
  The Mac version of the software does not support pen side button customization. The functions assigned to each button cannot be changed.
  
  
• Keyboard shortcuts (Win/Mac)
  Keyboard shortcuts are disabled when StarBoard Software is in Desktop mode, or when you are viewing a Movie or Webcam topic.
  
  
• [Delete] keyboard shortcut (Mac)
  [Delete] keyboard shortcut is available in StarBoard Software but [Backspace] keyboard shortcut is not. To use [Delete] on a Mac which has no [Delete] key, press [Fn] + [Backspace].
  
  
• Write on Captured Desktop and Show Captured Image settings (Win/Mac)
  When you select Write on Captured Desktop on the Annotation tab within Preferences, please also select Show Captured Image. If Show Captured Image isn't selected, you cannot write on Captured Desktop.
  
  
• Aligning of rotated objects (Win/Mac)
  When selected objects have different rotate angles, they will not be aligned correctly.
  
  
• A note on switching users (Mac)
  Please restart OS to use StarBoard as another user. There may be problems detecting StarBoard if you switch users without restarting.
  
  
• Screen flickers on PowerPoint / Movie topic (Win/Mac)
  Some flickers (the desktop shows for a moment) may be shown on the screen when starting and using PowerPoint / Movie topic, but there are no problems.
  
  
• A note on using Tube pen (Win/Mac)
  If you draw a lot of shape objects using Tube pen, the response of the software may become slower.
  
  
• Translation issues with Arabic and Hebrew (Win/Mac)
  In Arabic and Hebrew, some dialogs are not translated completely. They will be shown in English.
  
  
• Transparent colors in Webcam Topic (Win)
  When using a webcam device, annotations using transparent color (Highlighter pen / Shadow pen) may be displayed as opaque color (no transparency).
  If you want to use transparent colors on a webcam image, please take a screenshot using the Screenshot button on the webcam toolbar and annotate on the captured image.
  
  
• Disconnection while importing images from a TWAIN device (Win)
  DO NOT disconnect a TWAIN device from the computer while importing images, either by unplugging the connection cable or by turning off the power switch. This may cause unexpected results including an application halt or loss of data.
  
  
• ELMO L-1n TWAIN driver issue (Win)
  The TWAIN driver for the ELMO L-1n document camera may cause some issues, including abnormal termination of StarBoard Software. In this case, please download an alternative driver (for L-1ex) from the ELMO corporate web site and use it.
  
  
• Issues with the use of the Multi-input tool for an extended period (Win/Mac)
  If you use the Multi-input tool for an extended period, it is possible that you may experience poor performance or errors.
  
  
• The multi-input tool may use a large amount of processor resources (Win/Mac)
  To ensure you have good performance, it is recommended that you use a powerful processor.
  
  
• Issues with plug-in installation and uninstallation (Win/Mac)
  You may experience problems with installation or uninstallation of plug-ins.
  If this occurs, please restart the StarBoard Software with administrator privileges by following these steps and try again:
  Windows Vista/7: Right-click the application icon and select "Run as administrator".
  Mac: Open the terminal and input: sudo open "/Applications/StarBoard Software.app"
  
  
• Annotation issue on PowerPoint and Desktop topic (Mac)
  Occasionally the Pointer-pen stops working and can not write correctly on PowerPoint pages or on the Desktop. If this occurs, please switch to the WhiteBoard topic and back to the topic again, then choose the Normal-Pen once.
  
  
• Launching the on-screen keyboard may affect performance (Win)
  When using a DUO/TRIO/StarBoardLink EZ board on Windows 7, launching the on-screen keyboard may cause some loss of performance in StarBoard Software. Closing the on-screen keyboard after use will restore performance.
  
  
• Non-Latin alphanumeric characters in filenames may cause file loading issues (Win/Mac)
  In rare instances, a file may fail to load if it has a filename containing characters that are not in the Latin alphanumeric character set. Please rename the file if this occurs.

• Acrobat Reader 6.0 (Win)
  If you experience pen cursor delays, please check whether the WISPTIS.exe application (loaded by Acrobat Reader 6.0) is running. Upgrading to Acrobat Reader 7.0, or later, may resolve this problem.
  
  
• Applications that cannot be used with StarBoard Software (Win/Mac)
  Avoid using StarBoard Software when any of the following application is running:
  • Applications that supplement mouse input
  • Applications that block TCP ports
  • Applications that use a lot of memory, CPU time, resources, or network bandwidth
  • Applications that control printers
    

• Write on Desktop with other programs (Mac)
  If you are in "Write on Desktop" mode, some applications may have a problem with their operations. To avoid this please use "Write on Captured Desktop" mode.

• Format problems with copying and pasting text from other programs (Win/Mac)
  If you paste text from another program, you may experience some problems with the formatting (font size, alignment and other text attributes).
  
  
• Flash contents operation issue on multi-monitor (Mac)
  Depending on the version of the Flash Player, Flash content may not operate correctly on multi-monitor environments. In this case, please uninstall Flash Player once and reinstall using the bundled Flash Player installer.
  To uninstall Flash Player, please refer to the Adobe® website.

• Function button availability (Win/Mac)
  The function buttons of the StarBoard are available only while StarBoard Software is being used in Whiteboard mode.
  
  
• Critical errors involving StarBoard Software (Win/Mac)
  
  • When StarBoard Software has a critical error, your computer may become unstable. In this case, restart StarBoard Software, and then exit it normally. This procedure will cause the computer to recover.
  • When PowerPoint is terminated abnormally, a slide show may not be launched in StarBoard Software. In this case, launch PowerPoint again and exit it normally, and then try the operations in StarBoard Software again.
  • If the above operation does not solve the problem, please reboot the computer.
  
  
• Launching StarBoard Software by double clicking a .yar file (Win)
  In Windows Vista/Windows 7, if you launch StarBoard Software by double clicking a .yar file, the mouse cursor may become stuck in the "busy" mode. Please load .yar files from StarBoard Software.
  
  

• Movie playback performance (Win/Mac)
  Depending on the format or bit rate of a movie file, it may require more computer resources than those required by StarBoard Software to play the movie file smoothly.
  
  
• Zooming the view on a movie topic in/out (Win)
  When displaying a movie topic with a Windows XP system, use of zooming-in/out features may cause performance loss during movie playback.
  
  
• Capturing movie files with the screen capture accessory (Win/Mac)
  The screen capture accessory may not work properly if you use it to capture movie files.

• Lack of response when playing some movie files (Win/Mac)
  StarBoard Software may become non-responsive with some movie files. If this happens, please quit by using the Windows Task Manager.

• FX-Portable calibration (Win/Mac)
  When using an FX-Portable, calibration is required after setting it up.
  
  
• Panel/Tablet calibration (Mac)
  Calibration is not available (and usually not required) on Mac versions of the software when using a T-series panel or a WT/BT tablet.
  
  
• Reconnecting a P-50X/P-50XN (Win)
  Please make sure that the computer is turned off when reconnecting a P-50X/P-50XN to the computer. The application and/or Operating System may freeze if you switch between a USB and a serial connection while the computer is running.
  
  
• Connecting multiple StarBoards to one computer (Win/Mac)
  Please do not connect multiple StarBoards to one computer at one time, with the exception of a tablet-type board and one other main board. The Operating System may freeze in the shut-down process if the computer has both USB and serial connection to multiple P-50's.
  
  
• Connecting/disconnecting a StarBoard while checking a connection (Win/Mac)
  Please do not connect/disconnect the cable between the StarBoard and the computer while StarBoard Software is checking the board connection. Doing so may cause applications to freeze.
  
  
• USB Connection ports (Win)
  Always use the same USB port on your computer. Drivers may need to be reinstalled if the product is connected to a different USB port.
  
  
• Disconnecting display cable when using FX-DUO / PX-DUO / FX-TRIO /StarBoardLink EZ (Mac)
  When using an FX-DUO, PX-DUO or FX-TRIO/StarBoardLink EZ , do not disconnect the display cable connected to the computer. If you want to do so, disconnect the display cable after disconnecting the USB cable connected to the DUO/TRIO/StarBoardLink EZ board once.

• When you cannot open an Office file (Win)
  If Office files fail to open from StarBoard Software, re-setup Microsoft Office and install Visual Basic for Applications (VBA).
  
  
• When StarBoard Software cannot detect Microsoft Office (Win/Mac)
  If StarBoard Software cannot detect Word/Excel/PowerPoint, even when these programs are installed on the computer, Microsoft Office may not have been installed properly. In such a case, please reinstall Microsoft Office.
  
  
• Drawing on a PowerPoint topic (Mac)
  With the Mac version of the software, handwriting or objects drawn on a page are hidden temporarily when you use the Select tool on a PowerPoint slideshow. They are visible again when one of the Pen/Eraser tools is selected.
  
  
• Keyboard shortcuts for a PowerPoint topic (Win/Mac)
  For a PowerPoint topic, StarBoard Software keyboard shortcuts are disabled. Those of PowerPoint itself are available.
  
  
• Displaying PDF files (Win/Mac)
  When importing PDF files to StarBoard Software, some characters may become blurred.
  
  
• Page size when a file is imported (Win/Mac)
  Page sizes and display items (display range, page number, etc.) available when files are imported to StarBoard Software depend on the print page settings that are saved for each file.
  
  
• Importing PDF files that have multiple pages (Win/Mac)
  When importing PDF files that have multiple pages and various page sizes, each page will be imported in the same ratio specified in the Import File dialog.
  
  
• Objects pasted in Office Documents (Win/Mac)
  When objects or meta files created in other applications are pasted in an Office Document, the document may not be imported to StarBoard Software properly. In this case, please paste these objects as BMP, JPEG, or PNG data in the Office Document.
  
  
• A note on changing slides (Win/Mac)
  Occasionally, the background in a PowerPoint presentation may turn black when you go to the next slide. If this occurs, select a different slide and then return to the original one.
  
  
• Note on printing document including PowerPoint topics (Mac)
  When you print the StarBoard document that includes PowerPoint topic, occasionally the operation has not been finished correctly.
  In this case, convert the file to the PDF format once using Export function, and print the converted PDF file.
  
  
• Misaligned annotations on a PowerPoint topic (Win/Mac)
  An annotation can be misaligned when opening a PowerPoint slide show. This is caused by the screen aspect ratio. Please use the same aspect ratio to show this annotation correctly.

• Retrying to import files (Win)
  If files are not being imported properly, retry the operation.
  
  
• When some portion of the imported file is not displayed (Win)
  If the print paper size setting specified in a file to be imported is smaller than the size required by the content, some portion of the content may disappear or may be displayed in too small a font size when the file is imported to StarBoard Software. In this case, please make sure the print paper size setting of the file is appropriate to the content size.
  
  
• Displaying straight lines (Win/Mac)
  Straight lines may not be displayed or may be displayed in different widths, depending on the scale and width of the line.
  
  
• Print dialog displayed when you start to import a file (Win)
  When you start to import a file, if the print dialog of the application associated with the file is displayed, select the StarBoard Document Capture printer and start to print.
  
  
• Dialog displayed while files are being imported (Win)
  If printing confirmation messages of the application associated with a file to be imported are displayed, do not cancel printing. If printing is cancelled, the file may not be imported properly.
  
  
• Canceling a print job while importing a file (Win)
  Do not cancel a StarBoard Document Capture print job directly while importing a file. If the print job is cancelled, the file may not be imported properly.
  
  
• When a file cannot be imported because of a printer time-out (Win)
  When the application cannot start printing because it must wait for the input of a password, etc., import of the files may fail after a message is displayed. In this case, close the application that has been awaiting input and retry to import the file. Files that take too long to print may not be imported, even if you retry the operation.
  
  
• Notes on importing image files (Win/Mac)
  When importing an image file from the "File" or "Insert" menu, or the Gallery Widget, in some cases there may be problems importing certain images correctly,
  In particular on the Mac, some vector format images can cause serious problems (including abnormal termination of the software)
  In this case, please convert the image to another format before importing.
  
  If there are any problems when importing the still image file which has ".dib" file extension, please change its extension to ".bmp".
  
  
• Loading older versions of YAR files (Win/Mac)
  When loading a YAR file created by an older version of StarBoard Software (version 8.x or older), the conversion process may take a long time (a minute or longer) in some cases. It depends on the size and complexity of the document. After saving the converted document once, the loading time will be shorter than the first time.
  
  
• Notes on importing Flash files (Win)
  Flash files held in any network folders cannot be imported correctly. Please copy the files into a local folder before importing.

• Exporting a PowerPoint topic to a PDF file (Win/Mac)
  It may take tens of minutes if the PowerPoint topic contains a large amount of image data.
  
  
• Free disk space required for exporting documents (Win/Mac)
  Check that there is enough free disk space for exporting the StarBoard documents to a file. A corrupted file may be created if the target disk drive does not have enough free disk space.
  
  
• A note on disconnection of the target drive during saving data (Win/Mac)
  Check that the target drive is correctly connected (also includes connection status of the network if the target is network drive).
  If the target drive become unavailable during saving, occasionally accidental data loss or abnormal termination of the software may be occurred.
  
  
• A note on switching application or other operation during print operation (Mac)
  Please don't switch to other applications, and don't any operation on StarBoard Software during print operation.
  Occasionally those may cause abnormal termination of the software.